FULL LEGAL TERMS & CONDITIONS
For: https://b2b.ambotispremiumclub.com
AMBOTIS PREMIUM CLUB – B2B PLATFORM
GENERAL TERMS & CONDITIONS
Company details
These General Terms & Conditions (“Terms”) govern the use of the B2B platform available at
https://b2b.ambotispremiumclub.com (the “Platform”), operated by:
GVC GREEK VIP CONCIERGE TOURISM ORGANIZATION S.A.
Doing business as “AMBOTIS PREMIUM CLUB”
Registered address: 54 Egnatias Str., 54624 Thessaloniki, Greece
VAT No.: EL800935852
GEMI: 145298106000
Tourism Licence: 0933Ε60000228601
Tax Office: FAE Thessalonikis
Legal Representative: Konstantinos Kourtidis
Email: info@gvcconcierge.com
Tel.: +30 2310 244 977
The Platform is intended exclusively for B2B use by professional travel agencies and companies
(“Customers”).
AMBOTIS PREMIUM CLUB does not sell directly to end-consumers.
By registering, logging in, or placing any booking via the Platform, you acknowledge that you have read,
understood and accepted these Terms.
ARTICLE 1 – Definitions
The following terms have the same meaning whether used in singular or plural:
ARTICLE 2 – Scope, B2B Nature & Acceptance
2.1 B2B-only use
The Platform is strictly limited to business-to-business (B2B) use. Access is granted only to professional travel agencies and corporate entities duly approved and activated by the Company and holding a valid Agency ID / Account.
The Platform is not intended for direct consumer use, and AMBOTIS PREMIUM CLUB does not enter
into contracts of travel services directly with end-consumers via the Platform.
These General Terms and Conditions apply to the offer and provision of the Services through this Website
and include any applicable Rules and Restrictions that are communicated to the Customer before completing
any booking and which the Customer also accepts at the time of making the booking. It is the Customer’s
responsibility to familiarize themselves with these General Terms and Conditions and the applicable Rules
and Restrictions. Specific accommodation Rules and Restrictions of third-party Providers are provided
before making a booking.
2.2 Acceptance of Terms
By:
you confirm that:
2.3 Changes to Terms
The Company may amend or update these Terms at any time without prior notice. Your continued use of our
Platform after the changes take effect will constitute your acceptance of the revised Terms. The updated
version will be published on the Platform. Changes will not affect bookings already confirmed before the
date of entry into force of the new Terms.
ARTICLE 3 – Registration & Account Security
3.1 Registration & Approval
Access to the Platform is subject to:
submission of a registration form and required documentation,
review and approval by the Company, and
activation of an Agency ID and user credentials.
The Company reserves the right to approve, reject or suspend any registration at its sole discretion.
3.2 Authorised Users
The Customer is responsible for:
ensuring that only authorised employees/agents use the login credentials,
keeping usernames and passwords secure and confidential,
promptly informing the Company of any suspected unauthorised access or security breach.
complying with applicable laws or regulations.
3.3 Prohibited Use
The Customer shall not:
use the Platform for any unlawful, fraudulent, speculative, or test bookings (other than authorised
sandbox/testing with explicit agreement),
resell access to the Platform or its content to third parties,
attempt to reverse engineer, scrape, or extract bulk data from the Platform.
violate these terms, any applicable law or regulation.
The Company may suspend or terminate access in case of breach or suspected misuse.
If you violate these Terms or fail to comply with applicable laws or regulations, we have the right to:
prevent you from making reservations
cancel any reservations you have already made
prevent you from using: a) our Platform b) Customer Service c) your Account.
ARTICLE 4 – Booking Process
4.1 Role of the Platform
The Platform supports the Customer in:
searching for Services,
viewing rates and availability, and
placing reservations,
and acts as an interface between the Customer and the Suppliers.
4.2 Legal Capacity & Authority
The Customer confirms that:
it has full legal capacity to enter into binding agreements,
it is using the Platform exclusively in the course of its professional activity,
it has obtained all necessary consents from End-Consumers to provide their personal data.
4.3 Booking Confirmation
A booking is considered confirmed when:
a Booking Confirmation is displayed on the Platform and/or
a Booking Confirmation email is sent to the Customer.
The data stored in the Company’s and/or Suppliers’ systems shall serve as evidence of the bookings made
via the Platform.
4.4 Customer Responsibility for Data
The Customer is responsible for:
the accuracy and completeness of all data entered (names, dates, services, contact details, etc.),
verifying that travel documents and confirmations correspond to the Customer’s request, and
informing the Company promptly of any error.
ARTICLE 5 – Amendments, Cancellations & No-Show
5.1 Changes requested by the Customer
Any change to a booking is subject to:
the applicable Rules & Restrictions of the Supplier, and
technical feasibility and availability.
Change requests may:
incur change fees from the Supplier and/or the Company,
result in changes in price.
5.2 Cancellations
Cancellation conditions are specified in each booking and are based on the Supplier’s Rules & Restrictions
(including non-refundable rates).
In case of cancellation:
the applicable cancellation fees will be charged per room/service and per person where relevant,
non-refundable elements are not returned.
5.3 No-show
If travellers do not arrive at the property or service location without prior cancellation within the permitted
period, the Supplier’s no-show policy applies. This may result in 100% charges without refund.
5.4 Non-payment
If payment (or deposit, where required) is not received within the agreed timeframe:
the Company and/or Supplier may cancel the booking, and
any applicable cancellation charges will be billed to the Customer.
5.5 Suspected Fraud or Misuse
If the Company or Supplier reasonably suspects fraud, misuse, or non bona fide bookings, they may:
cancel the booking without liability, and/or
suspend access to the Platform.
ARTICLE 6 – Accommodation & Services
6.1 Descriptions & Ratings
Accommodation descriptions, images, facilities and star ratings are mostly provided by Suppliers and/or
third-party systems. They serve as a general indication and are not guaranteed to match local official
classifications.
6.2 Check-in / Check-out
Unless otherwise stated in the booking:
check-in is typically from 15:00,
check-out is typically until 11:00.
Exact times appear in the hotel information or confirmation and may vary by property.
6.3 Board Basis & Meals
If a board basis is included (e.g. BB, HB, FB, AI):
the number of meals corresponds to the number of nights stayed,
drinks are usually not included unless explicitly stated,
no refund is due for meals not taken.
6.4 Overbooking / Supplier Issues
If a Supplier cannot honour a confirmed reservation (overbooking, technical error, closure, etc.):
the Company will use reasonable efforts to secure alternative accommodation of equal or higher
official category and similar location/standard,
if the Customer declines, a full refund of the affected booking will be arranged.
Where the issue is directly and exclusively caused by the Company, reasonable compensation may be
considered.
ARTICLE 7 – Prices, Taxes & Payments
7.1 Prices
Prices displayed on the Platform:
are shown in EUR (or other currency where specified),
may change at any time before booking confirmation,
may be subject to local taxes (city tax, overnight tax, etc.) payable on spot.
The Company reserves the right to correct any obvious pricing errors. In such cases, the Customer may:
accept the booking at the correct price; or
cancel the affected booking without penalty.
7.2 Local Taxes
Unless otherwise specified in the Rules and Restrictions, the prices of the Services displayed on the Website
are expressed in the selected currency, excluding local taxes imposed by authorities in certain countries.
Local authorities may impose additional taxes (e.g. tourism or overnight taxes), usually payable by the
traveller directly at the property. These may change between booking and stay. The Customer remains
responsible for informing travellers and ensuring payment of such taxes.
7.3 VAT & TOMS
For intra-EU travel services, including accommodation, the transactions may fall under the EU Tour
Operators Margin Scheme (TOMS) as per Directive 2006/112/EC and applicable Greek VAT legislation.
7.4 Payment Methods
Accepted payment methods may include:
Credit/debit card (Visa, Mastercard)
Payment via integrated partners (e.g. Flywire, virtual cards), where applicable
Bank transfer, subject to credit approval and agreed terms
Specific payment terms (prepayment, credit, payment on account) are agreed bilaterally between the
Company and the Customer.
7.5 Payment Security
The Company does not store full card numbers or CVV codes on its own systems. All payments are
processed through secure PCI-DSS compliant payment providers. The Customer must never send card data
by email or unsecured channels.
ARTICLE 8 – Travel Requirements & Customer Obligations
The Customer is responsible for informing travellers about:
passport and visa requirements,
health and vaccination requirements,
travel insurance options,
local regulations and conditions at the destination.
The Company shall not be liable for consequences arising from travellers’ failure to comply with such
requirements.
ARTICLE 9 – Liability & Disclaimers
9.1 Intermediary Role
In most cases, the Company acts as intermediary between the Customer and the Supplier. The contract for
the provision of the Service is concluded between the Customer (for and on behalf of the traveller) and the
Supplier.
9.2 Supplier Responsibility
The Company is not liable for:
acts, omissions, errors, breaches, or negligence of Suppliers,
in the event of fraud or misrepresentation or in respect of gross negligence or wilful misconduct of
Suppliers
personal injury, death, property damage, or other damages or expenses resulting from services
provided by Suppliers,
overbooking, cancellation, changes, delays, strikes, force majeure events, or governmental actions
affecting the Services.
9.3 Limitation of Liability
To the maximum extent permitted by law, the total aggregate liability of the Company towards the Customer
for any direct damages arising out of or in connection with a booking or the use of the Platform shall be
limited to the total net value of the affected transaction.
We are not liable for:
losses or damages that were not reasonably foreseeable when you made your booking or entered into
these Terms or
any event that was reasonably beyond our control
incorrect email address, telephone number or credit card number (unless due to our own error).
Nothing in these Terms shall limit or exclude liability for death or personal injury caused by the Company’s
gross negligence or wilful misconduct, or any other liability that cannot be excluded under applicable law.
For the avoidance of doubt, these Terms are between you and us. Nothing in these Terms shall confer any
right on any third party other than the Supplier.
9.4 Indirect and Consequential Losses
The Company shall not be liable for any:
loss of profit,
loss of business,
loss of opportunity,
loss of data, or
indirect, incidental, special or consequential damages,
even if advised of the possibility of such damages.
ARTICLE 10 – Data Protection
The processing of personal data through the Platform is governed by the AMBOTIS PREMIUM CLUB
Privacy Policy and Data Processing Terms (DPA), available separately on the Platform.
By using the Platform and entering personal data, the Customer confirms that all required consents and
notices to travellers have been properly obtained.
ARTICLE 11 – Intellectual Property
All content available on the Platform (including software, design, logos, trademarks, text, images and data
structures) is:
owned by the Company, and/or
used under valid licence from third parties.
The Customer is granted a limited, non-exclusive, non-transferable licence to use the Platform solely for
the purpose of making and managing bookings. Any other use, including copying, scraping, redistribution or
resale of content, is strictly prohibited without prior written consent.
ARTICLE 12 – Applicable Law & Jurisdiction
These Terms are governed by Greek law.
Any dispute, controversy, or claim arising out of or in connection with these Terms, including their
existence, validity, interpretation or performance, shall be submitted to the exclusive jurisdiction of the
competent courts of Thessaloniki, Greece, without prejudice to mandatory consumer protection rules
(which, however, do not apply in this purely B2B context).
ARTICLE 13 – Final Provisions
If any provision of these Terms is held to be invalid, unlawful, or unenforceable, the remaining
provisions shall remain in full force and effect.
The failure of the Company to enforce any right or provision shall not constitute a waiver of such
right or provision.
These Terms are effective as of [set date, e.g. “1 January 2025”] and replace any previous general
terms governing the Platform.
